Can I have you open a support ticket at and put ATTN Robert in the Subject? I would like to look into this a bit more, and opening a ticket will allow us to transfer files/logs back and forth. There certainly seems to be some settings that might be off or corrupt. Originally posted by TechSmith:Hi DeltaForce Happens when I switch to game itself, so its not recording the game but a Motion graphics are not pops up but some line effects are okĪlso I tried to record my gameplay with camtasia however black screen Some of these assets also sometimes appears, sometimes not, for example: Which keep changing itself when I play the video in camtasia I even rebooted my Computer, it still shows some different colors on preview area Its a strange behavior, and yes I restarted Camtasia after I choose the "software only" It stopped playing audio, no video either. I recorded via different software gameplay video mp4 AMD APP) today magically There's a white line upside down on middle of that area, its not a black zone with 720p.Īlso sometimes I hear the audio (which I was able to hear yesterday - same video file I tried to put in-built assets in timeline they appear ok but when I left click on previewīox, assets dissapears, I think thats a different box, not like a preview area because What type of content do you have on the timeline? Is it a Camtasia recording, or is it an imported media file? As a test, if you open a new project then go to the Library and add one of the default library assets to the timeline, do you have the same issue? Also, to confirm, after changing the Hardware Acceleration to "Software-Only" did you restart Camtasia? If not, if you set to Software Only then restart Camtasia, are you able to add content to the timeline and see it in the preview?
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